TERMS AND CONDITIONS

1.
Artwork

When creating your design it is important to remember that small typefaces can cause problems when printed on certain products. Particularly products with a coarser surface structure.


2.
Price

We know how important your logo or advertising message is. The quality of the finished item depends on how good the original artwork we received. If you have any questions please do not hesitate to call us at (+65)6841 3360 or send an email to: sales@lesoleil-sg.com. We will work together with you to achieve the best reproduction of your logo and we carry out the printing using the most suitable technology. We have the necessary printing equipment in our partner factories and more importantly, we possess the knowledge required to ensure that your logo is correctly utilised and that an excellent finished item is the result.


3.
Samples

Samples of our quality products will be produce upon confirmation order. Samples will be charged or included as the ordered quantity.


4.
Printing proof / Approval sample

The printing and the set-up price per colour are included with each item. Set-up costs are incurred for typesetting and setting up the printing machines. These are also charged per colour.


5.
Logo/Text

Specify the printing colours as clearly as possible by supplying a pantone colours. Where this is not possible, send your best letterhead or brochure containing your logo. The Pantone colours requested by you will be approximated as closely as possible. Printing on darker items or black backgrounds can result in slight colour deviation.


6.
Inquiries

We aim to reply to all inquiries within 24 to 48 hours. If you do not receive a reply from us within 72 hours, please re-send us your request. Most materials, colours and finish can be customised on demand based on Pantone colours. Customisation by silkscreen printing, pad-printing, laser engraving, stamping, offset or other options is available depending on products material and printing surface. For fast processing of your inquiries, please specify quantities, logo imprint or any customisation required as well as delivery requested.


7.
Colours

Please contact us for a quotation before placing orders as prices vary depending on quantities, customisations,availability, prices of raw material and components. Quotation prices are valid for maximum of 14 days after quotation after which we may requote due to market forces.


8.
Printing and set-up costs

10 days to 15 days after receiving your order we will send you a printing proof. Please examine this carefully for any printing or style errors, as the final printing process will be initiated after we receive your approval on this proof.


9.
Text or logo for printing

a)Supplying your logo digitally You can provide us with your files via E-mail, or CD-Rom. Please always supply us a copy of your logo in PC format .jpg, .tif or .pdf for viewing only. b)Supplying your logo on paper If you are unable to use digital means you can send us your logo on paper. In such a case, we always ask for a clean, good quality business card or letterhead. Also specify if possible the colour reference(s) of your logo. After order confirmation, please allow 10 to 15 days lead-time forprint-proof/approval sample. Once the print-proof/approval sample is confirmed, please allow 25 to 45 days production. For a smooth processing of your order, please contact us for confirmation of lead-time before order confirmation. Lead-times may vary depending on seasons, availability of raw material and components.


10.
Delivery

We will impose delivery charges if the total invoice amount is less than $1,000.00. Delivery charges will depend on the delivery areas and number of boxes.


 

 
 
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